[2026] IBM Information Management Front End Tools and Processes

IBM Information Management Front End Tools and Processes - C2090-045무료 덤프문제 풀어보기

문제1

Which actions can customers perform using the Electronic Service Request tool?

A. open and close their PMRs

B. open and escalate their PMRs

C. open, update or search for their PMRs

D. open, requeue and close their PMRs

정답: A

문제2

According to the Software Support Handbook how is a Severity 1 PMR defined?

A. Criticalimpact or system down

B. Non-critical query

C. Non-critical or impacting support team

D. Severeimpact and system running

정답: A

문제3

An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

A. close the call advising of APAR details in next release

B. send customer a closure request and details of APAR

C. send customer APAR details and details of next release

D. pass the call to next level of support to confirm fix

정답: B

문제4

What is the OneTeam transfer criteria for PMRs based upon?

A. sales requirements and metrics

B. international research and management estimation

C. service objectives and GTS targets

D. customer feedback and PMR volumes

정답: C

설명: (Fast2test 회원만 볼 수 있음)

IBM Information Management Front End Tools and Processes - C2090-045무료 덤프문제 풀어보기

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