PECB ISO/IEC 20000 Foundation - ISO-IEC-20000-Foundation무료 덤프문제 풀어보기

A. Governance of processes operated by other parties

B. Problem records

C. Optimized resource utilization or risk reduction

D. Relevant directives from top management

A. The release should be stopped and rejected so another team can fix it

B. The organization should decide on necessary actions and deployment

C. The change advisory board (CAB) should meet and decide whether to deploy or not

D. The operations team should make the decision to safeguard the live environment

A. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

B. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

C. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

D. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

A. A conformity to the standard where there is an opportunity for improvement

B. A recommendation that has to be actioned

C. A non-fulfilment of a requirement

D. A finding against an area which is NOT in the scope of the standard

A. The Registered Certification Body

B. A consultancy organization

C. Top management

D. Any process owner

A. By coordinate activities with other parties involved in the service lifecycle

B. By agreeing the scope of the services to be delivered by the external supplier

C. By signing a contract with the external supplier

D. By appointing a designated individual who is responsible for managing the relationship with the external supplier