EXIN ITIL 4 Foundation - ITILFNDv4무료 덤프문제 풀어보기

A. Speeding up the planning and authorization of emergency changes

B. Providing a means of initiating and assessing normal changes

C. Providing information about deployed changes to help manage incidents and problems

D. Tracking and managing improvement ideas from identification through to final action

A. It requires the service consumer to create resources for the service provider

B. It focuses on the fulfilment of the agreed service actions

C. It focuses on the service actions performed by users

D. It requires co-operation of both the service provider and service consumer

A. Continual improvement

B. Change enablement

C. Service request management

D. Service level management

A. Continual improvement

B. Service request management

C. Incident management

D. Problem management

A. They describe how the service performs

B. They capture customer demand for services

C. They contribute to the achievement of outcomes

D. They consist of several outcomes

A. Information and technology

B. Value streams and processes

C. Organizations and people

D. Partners and suppliers

A. Governance

B. Service value chain

C. Guiding principles

D. Practices

A. Requests

B. Events

C. Problems

D. Incidents

A. Plan

B. Improve

C. Engage

D. Obtain/build

A. A workaround

B. An incident

C. A configuration item

D. A problem

A. Monitoring and event management

B. Incident management

C. Problem management

D. Service configuration management

A. Change enablement

B. Deployment management

C. Service request management

D. Service configuration management