Peoplecert ITIL 2011 Foundation - PC0-001무료 덤프문제 풀어보기
Which of the following options is a hierarchy that is used in knowledge management?
정답: D
Availability management is directly responsible for the availability of which of the following?
정답: A
What are customers of IT services who work in the same organization as the service provider known as?
정답: C
Which of the following is the correct definition of an outcome?
정답: A
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
정답: C
Where would you expect incident resolution targets to be documented?
정답: A
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4:
Identifying possible future markets that the service provider could operate in
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4:
Identifying possible future markets that the service provider could operate in
정답: C