[2026] Oracle Field Service Cloud Service 2019 Implementation Essentials

문제1

Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an installation to make sure that everything is working properly.
Two activities are created via integration but they need to be linked.
Identify the correct setup for the link template.

A. Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

B. Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable
4-hour Maximum interval.

C. Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

D. Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

정답: C

설명: (Fast2test 회원만 볼 수 있음)

문제2

The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?

A. The activity turns red

B. A Resource Tree warning appears and a message scenario is launched (if configured).

C. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).

D. The activity turns red and a Resource Tree warning appears.

정답: B

문제3

A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
* For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
* For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
* For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?

A. Explain to the customer that it cannot be done; the fields for each entity must be consistent across the different channels.

B. Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.

C. Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.

D. Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate

정답: B

문제4

Your customer requires the option for supervisors to "supervise" Junior engineers as they are performing certain activities.
For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid way to configure this?

A. Create a new (simultaneous) Link Template with "Different Resources" Assignment Constraint.

B. Create a new (related) Link Template with default values.

C. Create a new (related) Link Template with "Different Resources" Assignment Constraint.

D. Create a new (simultaneous) Link Template with default values.

정답: C

설명: (Fast2test 회원만 볼 수 있음)

문제5

A customer has technicians with varying degrees of training to perform installation work.
Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning those mid-tier installation activities?

A. Modify the existing Installation work skill's conditions, setting the Required level to 25, the Preferable level to 50 and creating an additional condition to identify high visibility activities

B. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50

C. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities

D. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.

정답: A

문제6

Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?

A. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.

B. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.

C. Create a resource filter that has an "Activated contains Activated" condition for use in the List/Time/Map/Daily views.

D. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.

정답: A,D

문제7

Your customer wants routing to estimate accurate travel times from their resources' home locations to their first activities of the day when making automated assignments.
What two configurations are required to be in place to support this requirement?

A. Resource's Home Zone Center must be assigned for each weekday routing should assign that resource work.

B. Resource's "Start location" must be assigned for each weekday that routing should assign resource work.

C. Resource's "Start location" must be configured as a shared location at the resource's parent level in the resource tree.

D. The resource type setting "Working time includes travel to first activity" must be selected.

정답: B,D

문제8

Your customer noticed a message that sometimes appears when they are moving activities between resources.
The message reads "Soft skill mismatch" and the customer wants it changed to read "Resource does not meet Preferable work skill level".
Which option fulfills that requirement?

A. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Activity Warning' category.

B. From My Display, enable "Show Placeholder IDs', then turn the Glossary Editor on. When the original message appears when moving an activity, click the ID of the message and modify it to the new terminology.

C. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity to Resource Alert' category.

D. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity Result' category.

정답: C

문제9

Your customer wants to configure an inner step message ("B") to send an email if a previous message ("A ) has Failed.
Which statement explains how this can be supported?

A. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status Failed".

B. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.

C. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".

D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.

정답: C

문제10

A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. The same 'skill A' is also assigned to them directly with a level of 100%.
How will routing consider that resource's level for 'skill A' for activity assignment decisions?

A. The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.

B. The individual skill assignment takes precedence, so routing will consider the resource to have a level of
100% for 'skill A'.

C. Routing wiil consider the resource's level to be an average of the level from the group and the individually assigned 'skill A1 (95%).

D. OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.

정답: B

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