[2026] Oracle B2B Service 2020 Implementation Essentials

문제1

Which two options are true about reporting on milestones?

A. No standard reports on milestones are provided.

B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

C. Administrator-defined milestone data is not included in Analytics.

D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

정답: C,D

문제2

Which three statements are true about building Digital Customer Service (DCS) applications?

A. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

B. DCS application can be embedded in other sites.

C. Many DCS applications can be active in production at the same time.

D. Only one version of a DCS application can be active in production at any time.

정답: A,B,D

문제3

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. Click the Show Advanced Search icon.

B. In Advanced Search, Add Channel Type = Web.

C. In Advanced Search, save and select the "Set as Default" box.

D. In Advanced Search, select Action > Update.

E. In Advanced Search, confirm Record Set = Assigned to Me.

F. Change the section identified with Status = New

정답: A,B,C,E,F

문제4

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Verify that Root Catalog is selected on the product groups.

B. Validate that the product item is active and published.

C. Validate that Allow Duplicate is selected on the product item.

D. Verify that Eligible for Service is selected on the product item.

정답: B

문제5

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. In includes a preview option for all standard and custom object pages.

B. It requires the use of a sandbox to modify the fields associated with standard and custom objects.

C. It allows edits to dashboard pages.

D. It requires proper permissions to use the tools and additional permissions to edit the desired object.

정답: B

문제6

Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

B. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

C. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

D. The only Vertical Toolbar that you can enable is the Notifications Toolbar.

정답: A

문제7

What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Enable the "Password Reset" option in the User Administration component.

B. Instruct users that they can only change their password by chatting with an agent.

C. Add the Password Reset component to your DCS application.

D. Obtain the Change Password Link and add it to your DCS page.

정답: D

문제8

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Create a new search through the application composer.

B. Grant the agent Administrator permissions to add new search filters.

C. Create several personalized searches and create them to each other.

D. Add fields from the advanced search functionality.

정답: A

Oracle B2B Service 2020 Implementation Essentials - 1Z0-1064-20무료 덤프문제 풀어보기

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