Oracle Engagement Cloud 2019 Implementations Essentials - 1Z0-1064무료 덤프문제 풀어보기

A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

B. You have to edit the e-mail template and add HTML code to customize the standard text section.

C. You can completely eliminate the standard text appended by editing the message:
SVC_EMAIL_ACK_FOR_KNOWN_CUST.

D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

A. Create a new search through the application composer.

B. Grant the agent Administrator permissions to add new search filters.

C. Create several personalized searches and create them to each other.

D. Add fields from the advanced search functionality.

A. No default coverages are set up.

B. Entitlement rules are not valid for the service request.

C. The scheduled process has not been set up.

D. The Starts When criteria of the milestones is not True.

A. a single "publish" action to complete the task

B. nothing (DCS applications are always available to all users.)

C. system administrator approval

D. moving the application to Staging and subsequently to Production status

A. The configured frequency to retrieve emails is too long.

B. Incoming messages have a custom filter.

C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

D. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

A. Add the Product object to your DCS application.

B. Add images as the product image will not be pulled from Engagement Cloud.

C. Configure products groups and product items in Engagement Cloud.

D. Add product ID(s) to the database component.

A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

A. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

B. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

C. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

D. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.