[2026] Oracle Field Service Cloud Service 2019 Implementation Essentials

문제1

A Company has a policy that "Gas Leak" and "Repair" Activity Types must be scheduled immediately to the nearest field resource.
In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs.
What configuration must be used to support this requirement?

A. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Gas Leak, Repair. Set the route plan run schedule = immediately.

B. Create a route plan with the cost of not assigning set higher for "Gas Leak" than "Repair" and set the run schedule to Run Routing = Recurrent and Interval = 1 min.

C. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Repair, Gas Leak. Set the route plan run schedule = immediately.

D. Set a message step that updates the Resource ID property on the activity with the ID of the closest resource to the job when the activity is added to the bucket.

정답: A

문제2

Which two statements are correct regarding the use of planned capacity management?

A. Planned capacity can be set at the day level only for a given capacity area and it's organization units.

B. Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity.

C. Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the 'Working time unit' parameter.

D. Planned capacity can only be set if the capacity area is configured to manage booking based on time slot.

E. Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and it's organization units.

정답: C,D

문제3

Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility.
Which configuration supports this requirement?

A. Add the appropriate activity properties to the "Identify service request by" identifier context.

B. Add the "Activity" property to the "Identify service request by" identifier context.

C. Add the "Activity" property to the Request Grid context in Mobility.

D. Add the appropriate activity properties to the Request Grid context in Mobility.

정답: C

문제4

Where are permissions enabled for users to access Collaboration?

A. the Business Rules configuration screen

B. the Resource Information configuration screen

C. the User Type configuration screen

D. the Resource Type configuration screen

정답: C

설명: (Fast2test 회원만 볼 수 있음)

문제5

Your customer wants to configure an inner step message ("B") to send an email if a previous message ("A ) has Failed.
Which statement explains how this can be supported?

A. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status Failed".

B. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.

C. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".

D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.

정답: C

문제6

A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?

A. Resource start location = office depot, Resource end location = home, resource type features working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.

B. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.

C. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.

D. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.

정답: B

문제7

You want to copy Thursday's Time Slot-Based quota to Friday.
On the Quota by Time Slot view, what is a valid way of setting the quota grid so Friday's Quota is 85% of Thursday's Quota?

A. Select Friday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation and select Thursday as the destination day with an 85% value.

B. Select Thursday using the calendar. Click "Mass populate" and select the copy day-today operation and select Friday as the destination day with an 85% value.

C. Select Thursday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation and select Friday as the destination day with an 85% value.

D. Select Friday using the calendar. Click "Mass populate" and select the copy day-to-day operate and select Thursday as the destination day with an 85% value.

E. Select Friday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation with an 85% value.

정답: D

문제8

Which statement is true regarding Travel Areas in OFSC?

A. Travel Areas define a company's serviceable geography and are made up of groups of work zones.

B. Travel between work zones within different Travel Areas will not be calculated for statistical use.

C. A Travel Area can be assigned to a bucket or a resource.

D. A given work zone can be assigned to multiple Travel Areas.

E. Statistics are calculated using the travels between Travel Areas.

정답: A

설명: (Fast2test 회원만 볼 수 있음)

문제9

Your customer requires the option for supervisors to "supervise" Junior engineers as they are performing certain activities.
For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid way to configure this?

A. Create a new (simultaneous) Link Template with "Different Resources" Assignment Constraint.

B. Create a new (related) Link Template with default values.

C. Create a new (related) Link Template with "Different Resources" Assignment Constraint.

D. Create a new (simultaneous) Link Template with default values.

정답: C

설명: (Fast2test 회원만 볼 수 있음)

문제10

A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?

A. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel
'Email'.

B. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel:
'Email'; In the Message Pattern section, enter the resource's email address property label.

C. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel:
'Email1.

D. In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel: 'Email'.

정답: C

Oracle Field Service Cloud Service 2019 Implementation Essentials - 1Z1-1003무료 덤프문제 풀어보기

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