Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z1-1038무료 덤프문제 풀어보기

A. Manual

B. Strict Priority

C. Standard

D. First Due

E. Advanced

F. Round Robin

A. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

B. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.

C. Techmail is responsible for pulling emails from single or multiple mailboxes.

D. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.

E. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

A. Profile functional permissions

B. Configuration settings

C. Profile navigation assignment

D. Workspace rules

E. Profile workspace assignment

F. SLAs

A. A customer updates contact details via the end-user pages.

B. An agent creates or edits an answer.

C. The rules engine is updated.

D. An agent runs an incident report.

E. A customer adds more information to their incident via the end-user pages.

F. An administrator compiles the rules engine.

G. An agent views the rule log.

H. An agent edits an opportunity.

I. A customer creates an incident in the end user portal.

J. An agent edits contacts, incidents, organizations, or tasks.

A. Set Mailbox

B. Set Fields

C. Set Category

D. Set Queue

E. Set Product

F. Set Assigned

G. Set Agent

H. Set Status

I. Set SLAs

J. Set Disposition

A. Report headings

B. Column headings

C. Permissions

D. Non-selectable filters

E. Graphs

F. Schedules

A. Calling an add-in

B. Dynamically setting the URL for browser control

C. Triggering escalation mails to the manager after the escalation time is over

D. Prompting a customer care executive to dynamically open a guide

E. Calling a CPM script

A. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

B. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

C. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.

D. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

E. IGenericObject is the interface that is available with the add-in API for custom objects.