Oracle RightNow Cloud Service 2016 Implementation Essentials - 1z0-325무료 덤프문제 풀어보기
Your client wants to bring all contact records from the old system into Oracle Service Cloud.
Every time a contact record is created, an email message is sent to notify this contact that a new account was created for them. The contacts do not want these notifications.
Because you are about to load a large number of contact records, which requirement is essential to prevent emails from being sent?
Every time a contact record is created, an email message is sent to notify this contact that a new account was created for them. The contacts do not want these notifications.
Because you are about to load a large number of contact records, which requirement is essential to prevent emails from being sent?
정답: C
Your customer has asked you to create a report that shows all incidents opened within the past month. The report should show the following columns:
* Number of incidents opened in the past month
* Number of incidents opened in the past week
* Number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns? (Choose two.)
* Number of incidents opened in the past month
* Number of incidents opened in the past week
* Number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns? (Choose two.)
정답: D,E
An incident needs to be assigned manually to an agent who is not listed on the assignment field menu.
Which three options do you need to verify so that the agent's name is displayed? (Choose three.)
Which three options do you need to verify so that the agent's name is displayed? (Choose three.)
정답: A,C,E
Your customer's "Chat Survey Score" report contains valid records; however, all of the average scores seem to be zero.
Which two steps will correct this? (Choose two.)
Which two steps will correct this? (Choose two.)
정답: B,E
You have been asked to configure an automatic email response to new incidents.
The email should be sent whenever an Incident is submitted with a category of "credit" and it should send a personalized credit letter to the customer.
Identify three items that are needed to support this requirement. (Choose three.)
The email should be sent whenever an Incident is submitted with a category of "credit" and it should send a personalized credit letter to the customer.
Identify three items that are needed to support this requirement. (Choose three.)
정답: B,D,F
During requirements gathering, your customer determines that since they will be directing customers to the support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement? (Choose three.)
Which three of the available options are required to complete this requirement? (Choose three.)
정답: A,C,E
Your client has VIP customers (all of which have a custom contact field of VIP set to 'Yes'). They want to offer these customers a higher priority service on Chat.
You intend to do this with a VIP queue.
Which three steps do you also need to perform? (Choose three.)
You intend to do this with a VIP queue.
Which three steps do you also need to perform? (Choose three.)
정답: B,E,F
You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.
Your customer has requested their salesmen update records in this Custom Object from the agent desktop.
What two settings in the "Salesman" profile have to be updated to allow them this access? (Choose two.)
Your customer has requested their salesmen update records in this Custom Object from the agent desktop.
What two settings in the "Salesman" profile have to be updated to allow them this access? (Choose two.)
정답: B,E
Your customer has two types of end customers that will be visiting their knowledgebase website: public customers and registered customers.
They would like to present additional knowledgebase answers to the registered customers.
Choose the three statements required to set up this type of environment. (Choose three.)
They would like to present additional knowledgebase answers to the registered customers.
Choose the three statements required to set up this type of environment. (Choose three.)
정답: A,B,F