[2026] Oracle Field Service Cloud Service 2018 Implementation Essentials

문제1

Which option correctly describes the Time Limit setting within a routing plan?

A. The Time Limit setting controls whether overtime is allowed for the routing plan.

B. No routing plans, assigned to a given bucket, will run if the current time has exceeded the Time Limit.

C. A recurrent routing plan will no longer run if the current time has exceeded the Time Limit configured for the plan.

D. A routing plan will be stopped once its runtime duration reaches the Time Limit.

정답: D

설명: (Fast2test 회원만 볼 수 있음)

문제2

A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?

A. 'findMatchingResources' request

B. 'activityBookingOptions' request

C. GET 'resources' request

D. 'bookingStatuses' request

정답: C

문제3

A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.
How can this be correctly achieved?

A. Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.

B. Add the 'create_report' action to the 'End Activity' screen context and configure it to generate in .PDF format.

C. Develop a javascript plug-in to generate the .PDF report at the time of activity completion.

D. Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion.

정답: D

문제4

Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular step has been taken while working on an activity.
You need to create an action link that can be used by the technician to initiate this notification. This message will use the launch condition "Service request is created".
What base action must you specify?

A. 'change_activity'

B. 'create_request'

C. 'send_request'

D. 'create_activity'

정답: B

문제5

You need to configure a property to display a list of a customer's current subscribed servicesjbn your technician's mobile device in an easily readable table format.
How do you accomplish this?

A. Create a File property and use a Regular Expression to set the format of the table.

B. Create a String property and use a Regular Expression to set the format of the table.

C. Create a String property and use the Regular Expression and XSL Transformation fields.

D. Create a File property and use the Regular Expression and XSL Transformation fields.

E. Create a String or File property and use the Regular Expression and XSL Transformation fields.

정답: E

문제6

Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?

A. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".

B. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.

C. Create an Integer property with two check boxes, one for "Yes" and another for "No".

D. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be entered if the customer would like to receive additional information.

E. Create a String property with a Phone element and use a Regular Expression to ensure onl.
properly formatted phone number can be entered if the customer would like to receive additional information

정답: A,B,D

문제7

Your customer wants to configure an inner step message ("B") to send an email if a previous message ("A ) has Failed.
Which statement explains how this can be supported?

A. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status Failed".

B. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.

C. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".

D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.

정답: C

문제8

Your customer has a group of technicians who are working in the following rotating shifts:
- Two consecutive weeks: Monday through Friday from 8 AM to 5 PM
- Next two consecutive weeks: Monday through Friday from 9 AM to 6 PM and also Saturday from 11 AM to
1 PM
- During the Monday through Friday shifts, lunch is every day at 1 PM.
Which configuration supports this rotating shift requirement?

A. Create a work schedule with three shifts. Each shift must include a repeating activity for lunch.

B. Create a work schedule with two shifts. Each of those shifts must include a repeating activity for lunch.

C. Create one shift with two "working time" calendars and include a repeating activity for lunch.

D. Create one work schedule with three shifts. Two of those shifts must include a repeating activity for lunch.

E. Create one shift with two work schedules. Each work schedule must include a repeating act for lunch.

정답: B

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