Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials - 1z0-981무료 덤프문제 풀어보기

A. It helps to identify the root cause of an incident.

B. It can be linked to products.

C. It can be set to a maximum depth of three in hierarchy levels.

D. It can be made visible on the Customer Portal.

E. It can be linked to categories.

A. They can sort incidents raised by a contact.

B. They guide agents through complex customer interactions and data updates.

C. They reduce human error.

D. They promote efficiency.

E. They help customers find relevant knowledge answers.

A. business rules

B. proactive chat widget

C. configuration settings

D. syndicate chat widget

A. They enable you to set a timeline for an agent to respond to an incident.

B. They enable you to restrict the number of incidents raised by end users through various channels.

C. They enable you to restrict what agents can view as part of navigation on the console.

D. They enable you to set the reports that are visible to an agent.

E. They enable you to specify the duration for which an incident can be kept in waiting status.

F. They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.

A. Profile functional permissions

B. Configuration settings

C. Profile navigation assignment

D. Workspace rules

E. Profile workspace assignment

F. SLAs

A. Agent scripts

B. Custom process model

C. Guided assistance

D. Business rules

E. Intent guide

A. Enter zero as the initial value for both fields.

B. Use the default values.

C. Enter the value "Unlimited" in the chat and email fields.

D. Leave both the chat and email fields limit as blank.

A. bitand

B. to_number

C. truncate

D. rand

E. lower

F. ceiling

G. length

H. round

I. floor

J. power