[2026] Avaya Aura® Contact Center Maintenance and Troubleshooting

문제1

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?

A. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.

B. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.

C. The Domain User Name has already been mapped to an existing CCT agent.

D. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.

정답: A

문제2

If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)

A. TLS Link between AACC and CM disconnected

B. TLS Link between AACC and AES IS disconnected

C. Avaya Agent Desktop (AAD) does not launch successfully

D. Certificate warning messages when browsing CCMA

정답: A,B,D

문제3

When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?

A. Avaya Grep

B. Tcpdump

C. Wireshark

D. Pscan

정답: A

문제4

You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.
Which step will you take to enable additional debugging information?

A. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information,warning, Error, and critical.

B. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information,warning, Error, and Critical under event Level.

C. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max.Files.

D. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max.Files.

정답: C

문제5

In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?

A. Application Enablement services (AES)

B. Contact Center Administration Manager (CCMA)

C. Communication Control Toolkit (CCT)

D. Avaya aura system Manager (SMGR)

정답: B

문제6

The Avaya Aura Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.
Which three pieces of information is included in the logs? (Choose three.)

A. Event Class

B. Severity

C. Event ID

D. Event Session

정답: A,C,D

문제7

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

A. From CCMA> Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.

B. Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

C. Confirm recordings have been uploaded to the CCMS.

D. From CCMA > Configuration > Media services and Routes, ensure that thetreatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.

E. Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

정답: A,D,E

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