[2026] Avaya Aura Contact Center CCT and Multimedia Implementation

문제1

A technician has installed Communication Control Toolkit (CCT) and wants to import Windows users from the customer's network. In order to import Windows domain users into the CCT database, what two criteria must exist between the CCT server and the Windows Domain Controller? (Choose two).

A. The Windows users are in a separate and untrusted domain from the Communication Control Toolkit server

B. The Windows users are in the same domain as the Communication Control Toolkit server

C. A two-way trust relationship is configured between the Window user's domainCommunication Control Toolkit server's domain

D. The users are local users on the Communication Control Toolkit server

정답: B,C

문제2

A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains Contact Manager Server (CCMS), one contains Communication Control Toolkit (CCT) and one contains Avaya Aura Agent Desktop (AAAD). Which two statements describe the conditions that are required? (Choose two).

A. The CCT and CCMM servers must be in a different domain to the AAAD users

B. The AAAD domain must have a two-way trust relationship with CCMM domain

C. The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains

D. The CCMM domain must have a two-way trust relationship with both the CCT and the AAAD domains

정답: C,D

문제3

A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)

A. NCCT Audit Log

B. NCCT Security

C. NCCT Call Log

D. NCCT Error Log

E. NCCT System Log

정답: B,D,E

문제4

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types are now available for Report Creation under the public report template folder? (Choose two)

A. Agent Performance Reports

B. Call-by-Call Reports

C. Configuration Reports

D. Outbound Reports

E. Contact Summary Reports

F. Multimedia reports

정답: D,F

문제5

Which statement about Contact Center Multimedia is true?

A. It allows SDK for developers to refine Computer Telephony Integration (CTI) applications

B. It allows supervisors and contact center administrators to manage multimedia traffic

C. It helps with implementing CTI for installs and browser based web integration

D. It is used to administer the server and to monitor contact center performance using a browser based interface

정답: B

문제6

When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database even though the agent is configured correctly in the Contact Center Manager Administration (CCMA) utility. What is the process to verify that the user data was pushed in CCT database correctly?

A. Remove and re-configure the agent using the Contact Center Manager Administration Utility

B. Use the CCT Console and import Windows accounts to verify that the account exists in the domain

C. Check the CCT Console and the deployment type for the Contact Center Manager server IP addresses

D. Use the CCT WebAdmin to verify that the agent and the user account are associated

정답: B

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