Cisco Unified Contact Center Enterprise Design (UCCED) - 642-241무료 덤프문제 풀어보기

A. CTI Manager should only be enabled on call-processing subscribers.

B. CTI applications should be load-balanced across all CTI Managers in a cluster.

C. All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.

D. CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.

A. Dialer_Interval

B. Router_Interval

C. Call_Type_SG_Interval

D. Agent_Skill_Group_Interval

E. Agent_Interval

A. An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.

B. An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.

C. An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) coloaded on the same MCS 7845 class server.

D. An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.

A. Regions define the maximum bandwidth allowed per call.

B. Locations define the maximum bandwidth allowed per call.

C. Locations define the maximum bandwidth allowed per all calls to and from locations.

D. Regions define the maximum bandwidth allowed per all calls to and from locations.

A. threE. one ACD and two personal lines

B. fivE. two ACD and three personal lines

C. threE. two ACD and one personal lines

D. four: two ACD and two personal lines

E. fivE. one ACD and four personal lines

F. four: one ACD and three personal lines

G. two: one ACD and one personal lines

A. The call is reset to the new call type, like a new call with all counters reset to zero.

B. The call type is changed and maintains the old data in the original call type.

C. The call is reclassified and the system picks a new routing script based on the call type.

D. There is no impact, the call type is only used for the initial script selection process.