[2026] Avaya Aura Call Center Elite and Call Center Elite Multichannel Support

문제1

Which three statements are true about virtual routing? (Choose three.)

A. Virtual routing involves only contacts that are non-voice related such as email and chat

B. Virtual routing can be implemented in single-site or multi-site configuration

C. Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user

D. Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow

E. CTI is a required component for multi-site configuration

정답: B,D,E

문제2

Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.
Which statement about agent adjustments for the considered location step is true?

A. The agent's idle time is always adjusted down by 20 seconds

B. The agent's idle time is decreased by 20 seconds, unless the idle time is greater than
100 seconds at which point it is decreased by 20%

C. The agent's idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds

D. The agent's idle time is always adjusted up by 20 seconds

정답: A

문제3

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

A. ADD

B. MOD10

C. CATR

D. SEL

정답: B

문제4

Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

A. Availability of the agents

B. Selection strategy for the active VDN

C. Estimated Wait Time (EWT)

D. Oldest call waiting

E. Agent Average Speed of Answer

정답: C,D,E

문제5

Which Elite Multichannel component is responsible for setting up a phantom call on Communication Manager prior to sending a multimedia interaction to an Elite Call Center agent?

A. Interaction Data Server

B. Call Center Elite Multichannel Server

C. Call Center Elite Central Server

D. Application Management Director

E. License Manager

정답: B

문제6

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?

A. Log files

B. Trace files

C. Traffic reports

D. System files

정답: C

문제7

You have Avaya Aura Call Center Elite Multichannel installed on a Windows 2012 Server.
How do you locate server application events?

A. Use the Communication Manager to check programming

B. Use TTrace to review events on the server

C. Use Windows Services to check for log files

D. Use the ping command to check reachability

정답: B

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