Avaya Aura® Call Center Elite Support - 7492X무료 덤프문제 풀어보기
Refer to the exhibit.
The reply-best vector command is applied to which BSR VDN/Vector?
The reply-best vector command is applied to which BSR VDN/Vector?
정답: B
A customer has calls coming Into theircontact center constantly. They do not want their customers to be waiting long beforetheir call is answered, even ifIt is answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion?
(Choose two.)
Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion?
(Choose two.)
정답: A,D
A customer has installed SQL to build the databases. The customer believes that they have installed and configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel Control Panel.
Which three actions should you advise them to take? (Choose three.)
Which three actions should you advise them to take? (Choose three.)
정답: A,C,E
Installing WebLM requires that steps should be performed in a particular order.
Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?
Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?
정답: B
Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura Call Center Elite Multichannel in a virtual environment?
정답: D
A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.
What are two reasons that could be the root cause for this failure? (Choose two.)
What are two reasons that could be the root cause for this failure? (Choose two.)
정답: B,D
Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.
Which statement about agent adjustments for the considered location step is true?
Which statement about agent adjustments for the considered location step is true?
정답: A
Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?
정답: B
A call enters the system on VDN 3005. The Allow VLAN Override Is set to no on VDN 3005. The culler chooses the optionfor Spanish which routes the call to VDN 3010, which has Allow VDN Override set toyes.
There are no Spanish agents available, so thecall is routed VON 3030.
When the caller reaches VDN 3030, what is the active VDN?
There are no Spanish agents available, so thecall is routed VON 3030.
When the caller reaches VDN 3030, what is the active VDN?
정답: C