[2026] Avaya Contact Center Select Implementation and Maintenance

문제1

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?

A. The Multimedia Contact Manager

B. The CCMA

C. The outbound campaign Management Tool

D. The E-mail Manager

정답: B

문제2

The information used to populate Real Time Displays may be transmitted by using which two modes? (Choose two.)

A. Anycast

B. Unicast

C. Multicast

D. Broadcast

정답: B

문제3

When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)

A. The backup folder contains backup files for each application you select.

B. Regularly occurring backups create a new backup folder for the previous backup.

C. You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.

D. You can schedule multiple applications for backup in a single scheduling task.

E. You can schedule on a frequency of a specific date.

정답: A,C,E

문제4

The administrator needs to use the IP Office Manager to change some SIP settings on the IP Office. Which two steps must be taken to make the change effective? (Choose two.)

A. The administrator must execute the IP Office Manager save translations command

B. The administrator must save configuration to transfer changes to the IP Office.

C. The IP Office system may require a restart depending on the SIP settings changes.

D. When the IP Office Manager application Is closed, the change will be effective.

정답: A,B

문제5

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

A. Saving email attachments to the appropriate folder

B. Applying the rules engine to determine what skillset to queue the contact to

C. Retrieving email messages from the corporate email server

D. Logging into the corporate email server and sending the auto-reply

정답: B

문제6

Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

A. Skill2

B. VM_Skill1

C. OB_Skill1

D. Email_Skill1

E. Outbound_Skill1

정답: A,B,C

문제7

What are three of the Avaya Contact Center Select (ACCS) data sets that must be backed up to protect the ACCS system? (Choose three.)

A. ADMIN

B. CCMA

C. WebLM

D. REGISTRY

E. CCT

정답: B,C,E

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