Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

• A. Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
• B. Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.
• C. Give Sales Cloud license to the Field Service team to view Order and Order Item data.
• D. Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.

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3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to gothrough an approval process that allows for resubmitting to only those that previously rejected the additional discount.
Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind?
Choose 2 answers

• A. CPQ license
• B. Flow
• C. Price Rules
• D. CPQ Plus license

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Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?

• A. Sales Cloud, B2B Commerce, and Partner Relationship Management
• B. Sales Cloud, Partner Relationship Management, and Einstein
• C. Sales Cloud, Service Cloud, and Partner Relationship Management
• D. Sales Cloud, B2B Commerce, and Customer Community

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AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities?

• A. Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.
• B. Start with Service Cloud and Revenue Cloud,followed by Experience Cloud and, later, Sales Cloud.
• C. Fast-track Service Cloud followed by Sales Cloud,Revenue Cloud, and, later, Experience Cloud.
• D. Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.

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Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

• A. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
• B. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
• C. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
• D. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.

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