SAP Certified Application Associate - SAP Service Cloud 2011 - C-C4H510-04무료 덤프문제 풀어보기

A. Scoping attribute set

B. Set up deals

C. Maintenance plan

D. Maintenance measurement and readings

A. Do you want to support e-mail channels for groups?

B. Do you want to enable internal memos for tickets?

C. Do you want to support e-mail channels for corporate accounts?

D. Do you want to enable agents to respond to tickets using an external e-mail client?

A. Customer

B. Installed base

C. Contract

D. Product

A. Registered products

B. Realignment run

C. Service plans

D. Maintenance plans

A. The root node/uppermost node must be defined as an enterprise.

B. The root node/uppermost node must be defined as a sales organization.

C. The root node/uppermost node must be defined as a company.

D. The root node/uppermost node must be defined as a service organization.

A. Sales Data of Employee

B. Service Unit of Employee

C. Employee

D. Territories

A. With the Dashboard Designer, KPIs can be joined to a new data source.

B. You can create new custom reports based on join data sources.

C. With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

D. You can add custom fields in data sources and reports.

A. Working calendar

B. Operating hours

C. Service contract

D. Maintenance plan

A. When an agent creates a ticket with a registered product, the warranty is automatically determined.

B. Routing rules can be applied to warranties.

C. The agent is prompted to upsell a warranty to the customer.

D. The system can be set up so that certain incident categories are not covered.

A. Select the relevant scoping question.

B. Maintain the fine-tuning activity for date profiles.

C. Create a workflow rule.

D. Maintain the fine-tuning activity for contracts.