[2026] IBM Tivoli Level 1 Support Tools and Processes

IBM Tivoli Level 1 Support Tools and Processes - C2010-940무료 덤프문제 풀어보기

문제1

When working on aOneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

A. Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.

B. Taking Ownership and marking this in the Owner field of the PMR.

C. Taking Ownership and marking this in the Keyword 1 field of the PMR.

D. Write their name in the PMR text and explain that they are responsible for this PMR.

정답: A

문제2

A customer with a Passport Advantage contract has opened a Severityl PMR.
What is the responsiveness target for this PMR?

A. within one hour

B. within two hours

C. the best endeavors

D. within five hours

정답: B

문제3

What is the OneTeam transfer criteria for PMRs based upon?

A. sales requirements and metrics

B. international research and management estimation

C. service objectives and GTS targets

D. customer feedback and PMR volumes

정답: C

설명: (Fast2test 회원만 볼 수 있음)

문제4

Which AQS level must be set in order to involve the BackEnd?

A. 2

B. 6

C. 1

D. 5

정답: A

IBM Tivoli Level 1 Support Tools and Processes - C2010-940무료 덤프문제 풀어보기