[2026] IBM Fundamentals of Applying IBM SmartCloud Control Desk V1

문제1

What are two virtual machine images that must be deployed to implement the IBM SmartCloud Control Desk VM Image solution? (Choose two.)

A. Administrative Workstation virtual machine

B. IBM WebSphere Application Server virtual machine

C. IBM Tivoli Directory Server virtual machine

D. IBM Tivoli Integration Composer virtual machine

E. IBM DB2 virtual machine

정답: B,E

문제2

An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?

A. Problem, Change, Release, and Work Order

B. Problem, Activities and Tasks, Change

C. Problem, Process Request, Change, and Work Order

D. Problem, Work Order, Change, and Job Plan Tasks

정답: B

문제3

A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?

A. On the Service Request header the Source field says Standard Offering

B. On the Activities tab the check box for is checked for- Is standard offering?

C. On the Service Request the fields Catalog Request ID and Source are populated

D. On the Specification tab there is a Show Offering dialog box

정답: C

문제4

When installing an enterprise solution, which edition of IBM SmartCloud Control Desk can be installed?

A. Only Service Provider Edition

B. Only Everyplace Edition

C. Only Entry Edition

D. Any product edition

정답: D

문제5

A customer wants to implement and use Definitive Media Library as an organization's definitive, authorized versions of software to assure proper software deployment and management on endpoints. Which IBM SmartCloud Control Desk module can create and manage a Definitive Media Library and manage deployments?

A. Change module

B. Release module

C. IT Infrastructure module

D. Service Level module

정답: B

문제6

What is created once a user submits the Service Catalog Offering?

A. A Service Request record

B. A Purchase Order record

C. A Catalog Order record

D. A Purchase Request record

정답: A

문제7

Which steps are required for a service desk agent to view all service requests reported by user J.DOE?

A. For security purposes, a default installation of IBM SmartCloud Control Desk allows service desk agents to see only service requests they have worked on.

B. Go to the Service Desk module, open the Global Search application, type J.DOE in the search field, and click Search.

C. Go to the Security module, open the Users application, open the J.DOE record, and navigate to Service Requests tab.

D. Go to the Service Desk module, open the Service Requests application, type =. DOE in the Reported By field, and click Enter.

정답: D

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