[2026] SAP Certified Application Associate - SAP Service Cloud 1811

문제1

Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A. X 509

B. SAML

C. SPNEGO

D. OpenlD2.0

정답: B

문제2

You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP Where are the quantity fields used? Note: There are 2 correct answers to this question.

A. The actual quantity is used in the goods movement

B. The actual quantity is used in the billing request item

C. The target quantity is used in the billing request item

D. The target quantity is used in the goods movement

정답: A,B

문제3

To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.

A. User

B. Work Center

C. Business role

D. Access context

정답: B,C

문제4

You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.

A. Define notification placeholders

B. Define a condition for the agent field

C. Define a rule for the individual Customer business object

D. Define the rule type as an alert

정답: A,B

문제5

As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A. Data sources

B. Key figures

C. KP|S

D. Scorecards

E. Dashboards

정답: A,C,E

문제6

You want to define an automatic field update based on the ABC classification of an account What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.

A. Add a condition group

B. Define a placeholder

C. Choose a rule type

D. Select an action

정답: C,D

문제7

How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.

A. They can navigate to SAP JAM to search for Knowledge Base articles

B. They can edit Knowledge Base articles in the agent workspace

C. They can attach Knowledge Base articles to tickets

D. They can view Knowledge Base group updates in the Feed pane

정답: A,D

문제8

Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?

A. Google Docs

B. Microsoft Sharepoint

C. Mindouch

D. SAP JAM

정답: C

문제9

For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A. You want to make custom reports available on the home page

B. You want to standardize system access

C. You want to set up a service agent for an administrator

D. You want to perform fine-tuning activities.

E. You want to restrict drop-down list values for a specific group of users.

정답: B,D,E

문제10

For registered products, counter readings are recorded in which of the following facets?

A. Measurement

B. Measurement logs

C. Items

D. Maintenance plans

정답: B

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