[2026] SAP Certified Application Associate - SAP Service Cloud 1911

문제1

Which of the following activities are required for a successful integration project with SAP Hybris Cloud for Customer and an SAP on-premise solution?
There are 3 correct answers to this question.
Response:

A. Determine the number of custom fields early in the project.

B. Prepare for manual data migration early in the project.

C. Ensure the project team includes functional and technical resources.

D. Ensure the project team has administrative access rights.

E. Configure pre-packaged integration content.

정답: A,C,E

문제2

You are creating a service contract in SAP C4C. Which information is transferred from ERP when you request external pricing?
There are 2 correct answers to this question.
Response:

A. Condition types

B. Credit Limit

C. Transfer status

D. External ID

정답: B,D

문제3

When would you implement the Approval function in SAP Cloud for Customer?
There are 2 correct answers to this question.
Response:

A. You want to define multiple review steps for the same business object

B. You want another user to review a business object before it is processed further

C. You want an administrator to activate a custom business object

D. You want to define multiple review processer for the same business object

정답: A,B

문제4

How does the integration of SAP Ham with SAP C4C benefit service agents?
There are 2 correct answers to this question.
Response:

A. They can create a ticket directly from SAP Jam

B. They can edit Knowledge base articles in the agent workspace

C. They can attach Knowledge base articles to tickets

D. They can view Knowledge base group updates in the Feed pane

정답: C,D

문제5

You want to define automatic field update based on the ABC classification of an account. What are the follow-up steps required to set up the workflow?
There are 2 correct answers to this question.
Response:

A. Add a condition group

B. Define a placeholder

C. Choose a rule type

D. Select an action

정답: A,D

문제6

In a contract workflow, what action rule types are valid?
There are 3 correct answers to this question.
Response:

A. Submit for approval

B. Create follow-up opportunity

C. Activate

D. Renew contracts

E. Create follow-up contract

정답: A,B,C

문제7

A user is assigned two work centers that contain the same view. In the first work center, the user has unrestricted read and write access. In the second work center, the user has read-only access.
Which access rights does the user get for this view in both work centers?
Please choose the correct answer.
Response:

A. Only unrestricted write access

B. Restricted read and write access

C. Only restricted write access

D. Unrestricted read and write access

정답: D

문제8

How do you prepare a ticket distribution rule in SAP Cloud Service?
Please choose the correct answer.
Response:

A. Create an assignment release run

B. Maintain an activity plan

C. Define a routing rule

D. Set up Live Activity configuration

정답: C

문제9

A user reports an incident. The administrator determines that this incident needs to be reviews by SAP Support. What is the NEXT STEP the administrator must perform in SAP C4C?
Please choose the correct answer.
Response:

A. Forward the incident to the provider

B. Create a service request with SAP Support

C. Take over the incident

D. Respond to the requestor

정답: A

SAP Certified Application Associate - SAP Service Cloud 1911 - C_C4H510_01무료 덤프문제 풀어보기

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