[2026] SAP Certified Application Associate - SAP Service Cloud Version 2

문제1

What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

A. Set up knowledge base articles in SAP Service Cloud Version 2.

B. Configure the relevant integration flow.

C. Obtain API token credentials from the knowledge base provider.

D. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.

정답: B,D

설명: (Fast2test 회원만 볼 수 있음)

문제2

Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

A. Create territory hierarchy levels

B. Assign employee to organizational unit

C. Assign restriction rules

D. Remove personal data from the business user

정답: B,C

설명: (Fast2test 회원만 볼 수 있음)

문제3

When using auto flow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

A. Too many rules affect system performance.

B. Conditions can be based on extension fields.

C. Auto flow rules must be assigned to the business role

D. Conditions can be based on standard fields.

E. Optimization from the back end is done automatically when too many auto flow rules exist.

정답: A,B,D

설명: (Fast2test 회원만 볼 수 있음)

문제4

How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

A. Create a new version of a status schema.

B. Add or remove statuses in the existing status schema.

C. Copy an existing status schema.

D. Change the existing status schema.

정답: A,D

설명: (Fast2test 회원만 볼 수 있음)

문제5

How can you trigger an event notification based on a specific condition?

A. Implement SDK logic

B. Configure autoflow

C. Configure event management

D. Configure integration setting

정답: B

설명: (Fast2test 회원만 볼 수 있음)

문제6

You have integrated Microsoft Teams with SAP Service Cloud Version 2.
Where can service agents start sharing workspaces for cases by clicking on the Share Workspace icon? Note: There are 2 correct answers to this question.

A. In the case worklist

B. In the interaction log

C. In the case

D. In Agent Desktop

정답: C,D

설명: (Fast2test 회원만 볼 수 있음)

문제7

Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

A. Create numeric ranges for customers

B. Activate the service in the business role

C. Create customer records

D. Create an installed base

정답: B,D

설명: (Fast2test 회원만 볼 수 있음)

문제8

You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

A. Process for cases

B. Prioritization settings

C. Escalation

D. Routing

정답: D

설명: (Fast2test 회원만 볼 수 있음)

문제9

What functionality can be enabled to assist agents with case resolution?

A. Create and assign surveys to the case.

B. Integrate Microsoft Teams.

C. Integrate a knowledge base.

D. Configure templates for responses.

정답: C

설명: (Fast2test 회원만 볼 수 있음)

SAP Certified Application Associate - SAP Service Cloud Version 2 - C_C4H56I_34무료 덤프문제 풀어보기

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