한 번의 불합격은 재응시 비용과 준비 기간 연장으로 이어집니다. Fast2test의 1z1-325 예상 문제 87문항으로 약점을 미리 점검하시면 Oracle RightNow Cloud Service 2016 Implementation Essentials 응시에 드는 비용과 시간을 아끼실 수 있습니다.

Oracle 1z1-325 시험 개요:

Oracle 1z1-325 시험 요강 주제:

Oracle RightNow Cloud Service 2016 Implementation Essentials에 대해 수험생이 가장 많이 묻는 질문

최신 Oracle Service Cloud 1z1-325 무료샘플문제

문제 #1

Your customer wants you to separate their contact records by department.
You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.
Select the four steps to accomplish this. (Choose four.)

A. Create a "department" custom field in the incident table.
B. Set the custom field data type to Text Field.
C. Update the Contact Workspace with the new "department" custom field.
D. Create a navigation set that includes the "department" custom field.
E. Create a "department" custom field in the contact table.
F. Add a name and a column name for the new custom field.

문제 #2

You have set up a business rule auto response with standard text to send an email to customers when they select specific categories while asking a question on the customer portal page.
When you activate the new business rule, your standard text for the email starts showing up with the Smart Assistant responses on the customer portal when a customer is submitting a question.
How do you resolve this?

A. Change the business rule that creates the Smart Assistant Response to "If Incident.Source equals Smart Assistant on Ask a Question."
B. Change the business rule that creates the Smart Assistant Response to "If Incident.Source equals Ask a Question."
C. Change the business rule that creates the auto response to "If Incident.Source equals Ask a Question."
D. Change the business rule that creates the auto response to "If incident.source equals Ask a Question or Incident.Source equals Smart Assistant on Ask a Question."
E. Update the business rule that sends the auto response to "If Incidents.category not equal Smart Assistant."

문제 #3

To manage widgets, you need to access the menu link "Widgets" on the Customer Portal Admin page shown in the picture below:

Select three answers that match the options you expect to see when you click Widgets. (Choose three.)

A. Syndicated widgets
B. Change widget version
C. Widgets details
D. Browse widgets
E. Create a new widget

문제 #4

Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue. (Choose two.)

A. Your customer's agents must log out and log back in.
B. The enable product-disposition linking is not selected.
C. The Auto-Build product-disposition links is not selected.
D. The client has not refreshed the incident in the incident workspace.
E. The incident workspace does not have a filter workspace rule assigned.

문제 #5

Your customer has decided to enable an existing Custom Object to be used by the new "Tech Support" profile.
Which two options outline the steps that will enable the "Tech Support" profile to utilize the custom object?
(Choose two.)

A. Update profile permissions/deploy custom object/add to workspace
B. Update custom object permissions/deploy custom object/add to workspace
C. Update profile permissions/add to workspace
D. Update custom object permissions/add to workspace
E. Update custom object permissions/update profile permissions/deploy custom object

질문과 대답: