Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

• A. /var/log/Avaya/dcm/pu/CallServerConnector
• B. /var/log/Avaya/services/CustomerControllerService
• C. /var/log/Avaya/dcm/pu/AgentControllerService
• D. /var/log/Avaya/services/CallServerConnector

After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

• A. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
• B. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
• C. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
• D. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

• A. Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
• B. Verify If you can launch the Omnichannel Administration Utility successfully.
• C. Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
• D. Check if you get a PING response from Avaya Control Manager Server from Web Server.

A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

• A. NOT_READY
• B. BUSY
• C. READY
• D. CONNECTED

A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

• A. CallServerConnector
• B. UCMServices
• C. UCM-PU
• D. UCMDataCollector