EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 - EX0-110무료 덤프문제 풀어보기

A. A logically related series of activities to deliver a defined objective.

B. A collection of activities (related or not) moving towards a common goal.

C. A single, repeatable, measurable, activity, with the potential for control.

D. A collection of activities carried out with minimum effort.

A. To provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool.

B. To provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks.

C. To provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements.

D. To provide a high level process model that organizes a broad range of IT activities.

A. It provides a guideline for the Quality Management measures that must be taken to implement quality policy in an organization.

B. It allows the suppliers to have full visibility of the organization's internal processes.

C. It forces the organization to adopt a hierarchical management approach.

D. It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.

A. only when there is a business need to change the service

B. annually

C. quarterly

D. monthly

A. Provide consultancy and certification services

B. Provide neither consultancy nor certification services

C. Provide only certification services

D. Provide only consultancy services

A. Request for change (RfC)

B. Process description

C. Service level agreement (SLA)

D. Service Management policy