EXIN IT Service Management Foundation based on ISO/IEC 20000 - EX0-115무료 덤프문제 풀어보기
Over the years, an insurance company has become more dependent on the information systems at the office. This has led to an arrangement which ensures the continual delivery of the most important IT services in the event of a major business disruption.
Which process is responsible to insure that the business requirements are met during such circumstances?
Which process is responsible to insure that the business requirements are met during such circumstances?
정답: D
The success and failure of Releases shall be measured. What is included in these measurements?
정답: A
One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources.
Which process or function is responsible for this activity?
Which process or function is responsible for this activity?
정답: C
In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts.
What are these contracts called?
What are these contracts called?
정답: C
One of the key activities in Supplier management is managing contracts with various suppliers.
Which activity would not be included according to ISO/IEC 20000-1?
Which activity would not be included according to ISO/IEC 20000-1?
정답: A
Which of the documents below should be available as evidence of Service management planning and operations?
정답: C
The Supplier Management process must define several formal policies and procedures to cover possible events in the service provider-supplier relationship.
According to ISO/IEC 20000-1, what would not be defined?
According to ISO/IEC 20000-1, what would not be defined?
정답: C
According to ISO/IEC 20000-1, the use of suppliers to provide aspects of the Service Management processes is acceptable.
What level of the supply chain must the service provider manage?
What level of the supply chain must the service provider manage?
정답: C
Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?
정답: B