[2026] Salesforce Certified Field Service Consultant

문제1

Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?

A. FSL Admin License

B. FSL Dispatcher License

C. FSL Agent License

D. FSL Resource License

정답: C

설명: (Fast2test 회원만 볼 수 있음)

문제2

Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers

A. Add the Service Territory Location Related List on the Service Territory page layout.

B. Create the Service Territory Location as a Service Territory lookup field.

C. Add the Service Territory Location Related List on the Location page layout.

D. Create the Service Territory Location as a Location lookup field.

정답: A,C

설명: (Fast2test 회원만 볼 수 있음)

문제3

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A. Use standard reports and reference the Parent Asset and Root Asset fields.

B. Enable and customize the View Asset Hierarchy action.

C. Create custom reports and reference the Parent Asset and Root Asset fields.

D. Usethe Assets without Products report.

정답: A

설명: (Fast2test 회원만 볼 수 있음)

문제4

Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

A. User Territory

B. Service Territory Member

C. Work Order

D. Service Territory

정답: D

설명: (Fast2test 회원만 볼 수 있음)

문제5

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

B. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C. Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.

D. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

정답: C

설명: (Fast2test 회원만 볼 수 있음)

문제6

Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

A. Field Service Lightning Admin Permissions

B. Field Service Lightning Scheduling License

C. Field Service Lightning Standard Permissions

D. Field Service Lightning Mobile License

정답: A

설명: (Fast2test 회원만 볼 수 있음)

문제7

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control thenumber of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A. Create an Apex Trigger.

B. Configure an Auto Dispatch Scheduled Job.

C. Enable Drip feed Dispatch.

D. Build a Workflow Rule.

정답: C

설명: (Fast2test 회원만 볼 수 있음)

문제8

Approximately 70% of Universal Containers^ site visits are inspections and quotation sessionsthat take roughly the same amount of time and set of resource skills to complete.
What should a Consultant recommend to streamline the creation of these Work Orders?

A. Create a standard set of Work Order Line Items.

B. Create Work Types for use onWork Orders.

C. Create a work flow to clone the Work Order.

D. Create a child Work Order for each similar site visit.

정답: B

설명: (Fast2test 회원만 볼 수 있음)

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