[2026] Salesforce Certified Field Service Consultant - Field-Service-Consultant 무료 시험 문제

문제1

Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A. Create a custom Gantt action to call an Apex class to reschedule appointments.

B. Write a batch Apex class to unschedule low priority work orders.

C. Apply the Reshuffle action within the Gantt.

D. Define a Global Optimization job to run hourly.

정답: C

설명: (Fast2test 회원만 볼 수 있음)

문제2

Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A. Create a Product Request and a Product request line item.

B. Create a Product Consumed and a Produc request line item.

C. Create a Work Order Line Item and a Product request line item.

D. Create a Shipment and a Productrequest line item.

정답: A

설명: (Fast2test 회원만 볼 수 있음)

문제3

An extreme whether situationimpacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?

A. Resource Schedule optimization

B. Global optimization

C. Emergency scheduling

D. Customer first scheduling

정답: B

설명: (Fast2test 회원만 볼 수 있음)

문제4

Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

A. User Territory

B. Service Territory Member

C. Work Order

D. Service Territory

정답: D

설명: (Fast2test 회원만 볼 수 있음)

문제5

AW Computing technicians use the field service mobile application exclusively since theyare always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?

A. Set up auto dispatch to dispatch one work order for each technician at a time

B. Enable drip feed to dispatch one service appointment per technician at a time.

C. Set Send Appointment Notifications on Dispatch in the mobile settings to one.

D. Instruct the dispatcher to only dispatch one work order toeach technician at a time.

정답: B

설명: (Fast2test 회원만 볼 수 있음)

문제6

Universal Containers currently tracks itscustomers' entitlements to support utilizing Salesforce Service Cloud.
Service calls that require a Technician to go to the customer's location require the creation of a Work Order.
Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?

A. Opportunity

B. Case

C. Entitlement

D. Contact

정답: B

설명: (Fast2test 회원만 볼 수 있음)

문제7

Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers

A. Add the Service Territory Location Related List on the Service Territory page layout.

B. Create the Service Territory Location as a Service Territory lookup field.

C. Add the Service Territory Location Related List on the Location page layout.

D. Create the Service Territory Location as a Location lookup field.

정답: A,C

설명: (Fast2test 회원만 볼 수 있음)

문제8

Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A. A service resource can only be 2 member of 2 single Crew

B. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

C. The Preferred Resource service objective is ignored for active Crew Members.

D. Capacity-based scheduling is supportedfor Service Crews.

정답: C

설명: (Fast2test 회원만 볼 수 있음)

문제9

Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A. Work Orders to Assets

B. Assets to Products

C. Work Orders to Products

D. Products to Accounts

정답: A

설명: (Fast2test 회원만 볼 수 있음)

문제10

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A. Entitlement Templates

B. Work Types

C. Entitlements

D. Work Order Record Types

정답: B

설명: (Fast2test 회원만 볼 수 있음)

문제11

Universal Containers wants to ensure that Service Appointments are only assigned toActive Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?

A. Match Fields

B. Preferred Resources

C. Match Boolean

D. Required Resources.

정답: C

설명: (Fast2test 회원만 볼 수 있음)

문제12

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should theConsultant recommend to meet this requirement?

A. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

B. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

C. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

D. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

정답: D

설명: (Fast2test 회원만 볼 수 있음)

문제13

An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

A. Global optimization

B. Customer First scheduling

C. Emergency scheduling

D. Resource Schedule Optimization

정답: A

설명: (Fast2test 회원만 볼 수 있음)

문제14

Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A. Add the technician as a preferred resource on the account record.

B. Add the technician as the required resource on the service appointment.

C. Create a child work order for maintenance on the original installation work order.

D. Add the preferred resource service objective to the scheduling policy.

정답: A,D

설명: (Fast2test 회원만 볼 수 있음)

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