[2026] Genesys Cloud CX: Architect Certification

문제1

Select the types of scheduling available in Genesys Cloud. (Choose two.)

A. Load based Scheduling

B. Automated Scheduling

C. Manual Scheduling

D. All of the above

정답: A,B

문제2

The FindSkill() function is not case sensitive when performing a search.

A. True

B. False

정답: A

문제3

Which speech recognition feature is enabled by default for new Inbound call flows?

A. Company Directory speech recognition

B. Complete match timeout

C. Enable speech recognition for the entire flow

D. Incomplete match timeout

정답: A

문제4

What would you select from the Performance menu to view real-time statistics for all active campaigns?

A. Outbound Campaigns

B. Campaign Management

C. Scripts

D. Schedules

정답: A

문제5

When you delete a flow, it removes only the current version of the flow.

A. True

B. False

정답: A

문제6

Which definition matches the ACD Evaluation Method Best Available Skills?

A. Looks for the first available agent and ignores any skill requirements

B. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills

C. Matches the interaction to the first available agent who has all of the requested skills

정답: B

설명: (Fast2test 회원만 볼 수 있음)

문제7

The interaction may not route properly if the default language skill is not selected.

A. True

B. False

정답: A

Genesys Cloud CX: Architect Certification - GCX-ARC무료 덤프문제 풀어보기

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