Genesys Cloud CX: Scripting Certification - GCX-SCR무료 덤프문제 풀어보기
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
정답: A,C
설명: (Fast2test 회원만 볼 수 있음)
Once you set the page name in the script, you cannot change it later.
정답: B
설명: (Fast2test 회원만 볼 수 있음)
Select the correct tab to add multiple pages to your script.
정답: B
설명: (Fast2test 회원만 볼 수 있음)
Which dialing mode dials multiple contacts once an agent becomes available?
정답: C
설명: (Fast2test 회원만 볼 수 있음)
Identify the template that contains one or more visual components that you can insert into a script page.
정답: A
설명: (Fast2test 회원만 볼 수 있음)
What are the default roles that permit you to edit scripts? (Choose two.)
정답: C,D
설명: (Fast2test 회원만 볼 수 있음)
Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?
정답: D
설명: (Fast2test 회원만 볼 수 있음)