[2026] WorldatWork Total Rewards Management

문제1

Health care systems in different world regions are influenced by the beliefs, values, culture and perceptions regarding the role of whom in providing health care to its citizens?

A. The role of company executives

B. The role of physicians

C. The role of shareholders

D. The role of government

정답: D

문제2

What should managers look at to decide if recognition should be in the form of cash or noncash?

A. Financial need of employee being recognized

B. The rating an employee received at his/her last performance review

C. The behavior being rewarded

D. Whether or not cash will be taxed

정답: C

문제3

Which of these results-driven recognition programs focuses on individual employees who perform particularly well in some aspect of their job?

A. Above-and-beyond performance

B. Symbolic award

C. Peer-to-peer

D. Specific results and behaviors

정답: A

문제4

What term best describes an effective way to provide ongoing, instant information to those performing the work so that they can monitor their own performance and take steps to improve?

A. Grading

B. Rewarding

C. Coaching

D. Assessing

정답: C

문제5

What type of pay increase is given when an organization finds that its compensation program is behind competitive market rates?

A. Merit

B. General

C. Cost of living

D. Automatic

정답: B

문제6

How should appraisers address performance deficiencies on performance appraisals?

A. Avoid discussing them

B. Focus the entire appraisal on the areas that need attention

C. Provide specific information about deficiencies that affect performance

D. Balance every deficiency with a compliment, even if the compliments are for minor accomplishments

정답: C

문제7

Which of the following is a true statement about using recognition plans to drive business results?

A. Provides managers a rationale for requesting an increase in departmental recognition budgets.

B. The behaviors organizations are seeking depends on what types of employees are hired.

C. Implementing a recognition plan in lieu of a competitive base pay plan will motivate employees to work harder.

D. Employee basic salary needs must be met before they will begin to appreciate recognition awards.

정답: D

문제8

Which of the following is the best source for identifying the relative importance of various rewards elements to different work groups?

A. Senior management

B. Candidates for employment

C. Board of directors

D. Employees

정답: D

문제9

Which of the following is primarily focused on giving special attention to employee actions, efforts, behavior or performance?

A. Benefits

B. Compensation

C. Recognition

D. Career opportunities

정답: C

문제10

Which of the following statements best describes workplace flexibility as a deeply embedded cultural strategic advantage for an organization?

A. Employees feel free to request flexible work arrangements as needed.

B. Some departments use flexible work arrangements but they are inconsistent and not organizationwide.

C. Flexibility may take place on a case-by case basis.

D. Flexibility is strategic and viewed as an essential element in achieving organization success.

정답: A

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