Huawei HCSP-Presales-Service(AICC) V1.0 - H21-287_V1.0무료 덤프문제 풀어보기

A. The brand of the media server.

B. The volume of the caller's voice.

C. The time of day.

D. The quality and clarity of the audio signal and the use of a well-tuned language model.

A. There is no technical difference; it's just a permission setting.

B. Monitoring is passive listening, while barging creates a 3-way conference where the supervisor can speak.

C. Monitoring requires the agent's permission, while barging does not.

D. Barging is only available for voice calls, while monitoring works for all channels.

A. How closely agents follow their scheduled tasks (e.g., login times, breaks).

B. The rate at which customers agree to surveys.

C. The accuracy of the IVR speech recognition.

D. The success rate of outbound calls.

A. Creating virtual agents powered by AI.

B. Running the AICC software on virtual machines.

C. Abstracting the underlying telephony hardware so the application uses a standard API (like TSAPI or JTAPI).

D. The ability of the UAP to run in a web browser.

A. It automatically provides a backup connection.

B. It removes the need for any firewall security policies.

C. It is always less expensive than using the public internet.

D. It provides a private, dedicated network connection with more consistent bandwidth and lower latency.

A. The integration with the CRM system.

B. The additional bandwidth and processing power required to capture and transmit the screen content.

C. The security risk of exposing sensitive information on the agent's screen.

D. The inability of most web browsers to support screen sharing.

A. To provide background music for callers on hold.

B. To define a set of agents or queues that can be targeted by a single pilot number.

C. To record calls for a specific group of agents.

D. To manage outbound dialing campaigns.

A. To route the call to the correct agent.

B. To carry the actual audio media stream.

C. To record the call.

D. To set up and tear down the call.

A. The CMS reporting system.

B. The agent supervisor through the UAP.

C. The network firewall.

D. The IVR application logic itself, using a counter variable.