[2026] HP Selling HP Printing and Computing Services

문제1

In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A. Defective Media Retention

B. Premium Services

C. Preventative Maintenance Kit Replacement

D. Data Protection

정답: A

문제2

Which type of services can an HP Printing and Computing Services specialist sell?

A. The specialist can sell services for printing and personal systems.

B. It depends on the geography; the permitted services vary from one country to another,

C. The specialist can sell services for server, data center printer, and computer.

D. The services are defined with each partner.

정답: A

문제3

Which service protects from drops, spills, surges, and other mishaps?

A. Defective Media Retention

B. Keep Safe

C. Remote Delete

D. Accidental Dammage Protection

정답: D

설명: (Fast2test 회원만 볼 수 있음)

문제4

A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A. MN Consumer Support

B. 8W Value Services

C. P6 Consumer Support

D. R10 Consumer Support

정답: A

문제5

What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A. Understand the customer's business drivers and define the impact of printing and personal system downtime.

B. Understand the customer's business model to define when they will need support and what type of support HP can offer

C. Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.

D. Understand the customer's business drivers and establish from that the duration of services needed,

정답: B

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