What are three valid component types that can be traced using System Management Console?

• A. Agent
• B. Application Console
• C. Event
• D. Health Monitor
• E. Action
• F. Transaction

A customer pays for an order for $100 with $50 being charged to a credit card and the remaining paid by cash. Later a refund of $60 has to be issued to the customer. The payment type configurations are setup as shown below.

IBM 000-219 : Practice Test

IBM 000-219 : Practice Test
How would the refunds be issued by the IBM Sterling Selling and Fulfillment Suite?

• A. $50 will be refunded to the customer as cash and $10 will be refunded to the customer credit card.
• B. $50 will be refunded to the customer credit card and $10 will be refunded through check.
• C. $60 dollars will be refunded to the customer credit card.
• D. $50 will be refunded to the customer credit card and $10 will be refunded as cash.

A retailer recently upgraded their IBM Sterling Order Management from an older version to
9.1. While verifying the installation after the upgrade was completed, the resource manager found that the APIs were not returning data from the extended columns of product tables. The release manager believes the root cause to be a defective build process. Which aspect of the build process was defective?

• A. In order to view data from extended columns, custom classes following the "data access object" pattern have to be written and compiled as part of the build process.
• B. The database extension xml was not present in the correct folder and hence the build process was not including it and did not detect any of the database extensions.
• C. There is nothing wrong with the build process. Data from extended columns will not be carried over as part of an upgrade.
• D. The build process was not using the correct version of the JVM to compile the custom classes.

A company decides to deploy the IBM Sterling Order Management product in the cloud. The hosting service provider requires the installation to be performed by their own team. After the installation is complete, the release manager of the company verifies the installation. While verifying the installation, the release manager notices that including certain out-of-the-box JSP pages results in an error. On further investigation, the release manager detects that the factory setup was not loaded completely.
How will the resource manager identify the incomplete tables and load the missing data?

• A. There is no way to determines tables left incomplete by the factory setup. The database must be wiped clean and the installation performed again.
• B. Missing data in tables indicates permission issues. The application user must be recreated with permissions to perform insert, select, update and delete from tables.
• C. Incomplete tables can be indentified by comparing their sizes with the sizes provides in the installation guide. The database must be wiped out clean and the installation performed again.
• D. The list of incomplete tables are available in the *xml restart files generated by the factory setup. The factory setup can be run again to load the missing data.

A customer calls the call-center to initiate a return. However, the customer does not have a sales receipt of the sales order. How can this return order be created in the system?

• A. Create a return with a dummy sales order number.
• B. Create a credit memo.
• C. Issue a refund to the customer.
• D. Create a blind return order.