ISEB The Foundation Examination - ITIL® - ISEB-ITILF무료 덤프문제 풀어보기
Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?
정답: A
Which of the following activities would be performed by a process manager?
1.Monitoring and reporting on process performance
2.Identifying improvement opportunities
3.Appointing people to required roles
1.Monitoring and reporting on process performance
2.Identifying improvement opportunities
3.Appointing people to required roles
정답: D
Which of the following is service transition planning and support NOT responsible for?
정답: A
What are the categories of event described in the UIL service operation book?
정답: B
Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice
정답: D
What are customers of IT services who work in the same organization as the service provider known as?
정답: C
Which statement should NOT be part of the value proposition for Service Design?
정답: D
Which process is responsible for sourcing and delivering components of requested standard services?
정답: D
Which of these statements about resources and capabilities is CORRECT?
정답: D