PECB QMS ISO 9001:2015 Lead Auditor - ISO-9001-Lead-Auditor무료 덤프문제 풀어보기
You are an auditor from a construction organisation who is conducting a second party audit to ISO 9001 at a steel rolling mill producing structural steelwork. When auditing the rolling process, you find that the operator who is unloading the furnace does not use the adjacent infrared pyrometer to measure the appropriate product temperature in readiness for the next production stage.
You: " How do you tell when the billet is ready for the rolling stage? " Operator: " I ' ve done this job for 20 years. I can tell by the bright red colour. " You: " What happens if the colour is wrong? " Operator: " The billet goes back into the furnace. " You: " Is the pyrometer ever used? " Operator: " Only in borderline cases. " You continue to interview the operator and find that around 25% of the billets are sent back to the furnace.
This includes 80% of the borderline cases.
Select three options that would provide evidence of conformance with clause 9.1.1 of ISO 9001.
You: " How do you tell when the billet is ready for the rolling stage? " Operator: " I ' ve done this job for 20 years. I can tell by the bright red colour. " You: " What happens if the colour is wrong? " Operator: " The billet goes back into the furnace. " You: " Is the pyrometer ever used? " Operator: " Only in borderline cases. " You continue to interview the operator and find that around 25% of the billets are sent back to the furnace.
This includes 80% of the borderline cases.
Select three options that would provide evidence of conformance with clause 9.1.1 of ISO 9001.
정답: B,D,E
설명: (Fast2test 회원만 볼 수 있음)
(Which of the following two options could be considered the most likely potential threats to impartiality in an audit context?)
정답: A,F
설명: (Fast2test 회원만 볼 수 있음)
What is an advantage of group interviews?
정답: B
설명: (Fast2test 회원만 볼 수 있음)
You are leading a team that is auditing a fruit juice manufacturer (ORANGE+), which markets its products in bottles of 0.5 and 1 litre. It is 4 pm, and the audit is close to an end; you are having an internal meeting with the team to decide what will be presented to the auditee during the closing meeting. The closing meeting was scheduled for 5 pm.
ORANGE+ has two manufacturing lines: M1 is a clean room for manufacturing and bottling the juices, and M2 is for packing and labelling the filled bottles in packets of 50 bottles each to be sent to retailers.
Auditor 1 audited the two manufacturing lines.
You: "What findings would you report?"
Auditor 1: "I have one issue. Earlier today, in the morning in M1, I observed a batch of 'sugarless orange juice' being filled into bottles with the label 'standard orange juice' on them." You: "How would you write the non-conformity?" Auditor 1: "Some bottles from a batch of 'sugarless orange juice' were labelled as 'standard orange juice'." What information would you add to this text to complete the non-conformity report? Select six.
ORANGE+ has two manufacturing lines: M1 is a clean room for manufacturing and bottling the juices, and M2 is for packing and labelling the filled bottles in packets of 50 bottles each to be sent to retailers.
Auditor 1 audited the two manufacturing lines.
You: "What findings would you report?"
Auditor 1: "I have one issue. Earlier today, in the morning in M1, I observed a batch of 'sugarless orange juice' being filled into bottles with the label 'standard orange juice' on them." You: "How would you write the non-conformity?" Auditor 1: "Some bottles from a batch of 'sugarless orange juice' were labelled as 'standard orange juice'." What information would you add to this text to complete the non-conformity report? Select six.
정답: A,B,D,F,G,H
설명: (Fast2test 회원만 볼 수 있음)
Whistlekleen is a national dry cleaning and laundry company with 50 shops. You are conducting a surveillance audit of the Head Office and are sampling customer complaints. You find that 80% of complaints originate from five shops in the same region. Most of these complaints relate to damage to customer laundry. The Quality Manager tells you that these are the oldest shops in the company. The cleaning equipment needs replacing but the company cannot afford it at the moment. You learn that the shop managers were told to dismiss most of the claims on the basis of the poor quality of the laundered materials.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
정답:
Explanation:
The quality system failed to control the laundry services provided for customers in five shops.
The equipment used was not capable of consistently producing the required service.
(When raising a non-conformity during an audit, which two of the following items should you include in the non-conformity statement?)
정답: C,D
설명: (Fast2test 회원만 볼 수 있음)
(Select the six statements that are required as part of a second-party audit to ISO 9001 carried out by an organisation to a key supplier (ABC), taking into account recommendations from ISO 19011.)
정답: C,E,F,G,H,I
설명: (Fast2test 회원만 볼 수 있음)
You are carrying out an annual surveillance audit at an organisation that has been certificated to ISO 9001 for two years. The organisation offers home cleaning services. The scope of the quality management system covers planning the weekly activities, providing cleaning materials, cleaning the whole property (including outdoor space) alarm installation, alarm servicing, alarm monitoring and response. The business operates from a single office and employs subcontract cleaners across the whole city.
You have just completed the opening meeting. You are interviewing the Managing Director (MD).
You: I would like to gain an understanding of how the quality management system has been supporting your business and its strategic direction.
MD: We are continuing to face difficult times. The market is extremely competitive, and customers typically look for the least expensive option when choosing home cleaning services. We have not yet seen any business benefit from our quality management system.
You: Tell me how you determine external and internal issues.
MD: We use PESTLE analysis (Political, economic, social, technological, legal, environmental).
You: Why did you not use the SWOT model (Strengths, Weaknesses, Opportunities, Threats)?
MD: I had used PESTLE in my previous job.
You: How have the outputs from your PESTLE been used?
Select two audit trails which would lead to a determination of how the PESTLE analysis would affect the planning of a QMS to ISO 9001.
You have just completed the opening meeting. You are interviewing the Managing Director (MD).
You: I would like to gain an understanding of how the quality management system has been supporting your business and its strategic direction.
MD: We are continuing to face difficult times. The market is extremely competitive, and customers typically look for the least expensive option when choosing home cleaning services. We have not yet seen any business benefit from our quality management system.
You: Tell me how you determine external and internal issues.
MD: We use PESTLE analysis (Political, economic, social, technological, legal, environmental).
You: Why did you not use the SWOT model (Strengths, Weaknesses, Opportunities, Threats)?
MD: I had used PESTLE in my previous job.
You: How have the outputs from your PESTLE been used?
Select two audit trails which would lead to a determination of how the PESTLE analysis would affect the planning of a QMS to ISO 9001.
정답: D,F
설명: (Fast2test 회원만 볼 수 있음)
A Health Trust has contracted with Servitup, a catering services organisation that has been certified to ISO
9001 for one year. It provides services to
10 small rural hospitals in remote locations involving the purchase and storage of dry goods and fresh produce, preparing meals, and loading heated trolleys for Ward Service by hospital staff. You, as auditor, are conducting the first surveillance audit at one site with the Deputy Catering Manager (DCM).
DCM: " I apologise for the absence of the Catering Manager. He has called in sick today and we are really short of staff. " You: " I see. It really shouldn ' t affect the QMS so the audit can progress as normal. " DCM: " The Catering Manager set up the system. I ' m afraid I ' m not as familiar with it as he is. " You: " OK, let ' s start with the Quality Policy. What are the main issues for the QMS here? " DCM: " Give me a minute. I need to look at the Quality Policy on the noticeboard in his office. " As the audit progresses, it is clear that the DCM has a very low knowledge of the QMS. He continually has to look up the answers to your questions or ask staff members about their processes. You decide to raise a nonconformity.
Select one of the following options that best describes the nonconformity.
9001 for one year. It provides services to
10 small rural hospitals in remote locations involving the purchase and storage of dry goods and fresh produce, preparing meals, and loading heated trolleys for Ward Service by hospital staff. You, as auditor, are conducting the first surveillance audit at one site with the Deputy Catering Manager (DCM).
DCM: " I apologise for the absence of the Catering Manager. He has called in sick today and we are really short of staff. " You: " I see. It really shouldn ' t affect the QMS so the audit can progress as normal. " DCM: " The Catering Manager set up the system. I ' m afraid I ' m not as familiar with it as he is. " You: " OK, let ' s start with the Quality Policy. What are the main issues for the QMS here? " DCM: " Give me a minute. I need to look at the Quality Policy on the noticeboard in his office. " As the audit progresses, it is clear that the DCM has a very low knowledge of the QMS. He continually has to look up the answers to your questions or ask staff members about their processes. You decide to raise a nonconformity.
Select one of the following options that best describes the nonconformity.
정답: A
Takitup is a small fabrication company that manufactures steel fencing, stairs and platforms for the construction sector. It has been certified to ISO 9001 for some time and has appointed a new Quality Manager. The audit plan during a surveillance audit is to cover the company's improvement actions and the auditor asks to see the most recent management review meeting minutes.
Which two of the options would be relevant points for the auditor's checklist for the audit?
Which two of the options would be relevant points for the auditor's checklist for the audit?
정답: B,D
설명: (Fast2test 회원만 볼 수 있음)
You are preparing for interviews with two members of top management. Based on the information that you gathered about the organization, you conclude that it is the top management who takes all the important decisions and closely supervises and controls employees. Based on this, which management style is practiced in the organization?
정답: B
설명: (Fast2test 회원만 볼 수 있음)