EXIN ITIL - Foundation - ITILFND무료 덤프문제 풀어보기
Where should incident resolution targets to be documented?
정답: C
What BEST describes the customers and users of an IT service provider?
정답: A
Which of the following is NOT a valid objective of problem management?
정답: D
Which one of the following generates demand for services?
정답: D
Which one of the following is NOT an objective of problem management?
정답: A
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
정답: D
Where should all master copies of controlled software and documentation be stored?
정답: B
Which is an objective of the service design lifecycle stage?
정답: A
설명: (Fast2test 회원만 볼 수 있음)
Which statement should NOT be part of the value proposition for Service Design?
정답: D
The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?
정답: D
Which is responsible for the production of the service design package (SDP)?
정답: D
Which of the following are CORRECT Service Design Aspects?
1 ) Service Solutions for new or changed services
2 ) Management policies and guidelines
3 ) Business requirements technology and management architectures
4 ) Process requirements technology and management architectures
1 ) Service Solutions for new or changed services
2 ) Management policies and guidelines
3 ) Business requirements technology and management architectures
4 ) Process requirements technology and management architectures
정답: B
Which is the BEST definition of a supplier?
정답: C
What is the CORRECT definition of service management?
정답: C
Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?
정답: C