[2026] IBM ICS Social Software Sales Mastery Test v2

문제1

Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?

A. IBM Lotus Symphony

B. IBM Lotus Protector

C. IBM Connections

D. IBM Tivoli Manager

정답: C

문제2

What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?

A. Review the features in the latest product releases to be ready for a customer product pitch.

B. Continue to focus your interaction with IT; they are the ones who buy our software

C. Work with your customer to identify which business process might be the highest priority for becoming a Social Business.

D. Return to hone the selling strategies you have known for years.

정답: C

문제3

What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A. Social Surveys

B. Social Newsletters

C. Social Gaming

D. Social Analytics

정답: A

문제4

What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?

A. Docs

B. Folders

C. Forms

D. Files

정답: D

문제5

Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A. People don't add to the shareholder value, only profits do.

B. What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble

C. Your people are costing you too much money. Let me show you how to replace them with computers.

D. Machines are more reliable than people.

정답: B

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