[2026] Microsoft Dynamics CRM 2011 Applications

문제1

In Microsoft Dynamics CRM 2011,
which of the following specifies how the status values of a record map to a goals in-progress or actual
values?

A. the goal targets

B. the goal metric

C. the roll-up fields

D. the time period

정답: B

설명: (Fast2test 회원만 볼 수 있음)

문제2

In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a lead. What should you do?

A. Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.

B. Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.

C. Qualify the lead and convert it to an account, a contact, and an opportunity.

D. Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.

정답: C

문제3

In Microsoft Dynamics CRM 2011, you need to display a case in a specific queue.
What should you do?
(Choose all that apply.)

A. Select the case in the case list, and then assign the case to the queue.

B. Open the case, and then add the case to the queue.

C. Select the case in the case list, and then add the case to the queue.

D. Open the case, and then assign the case to the queue.

정답: B,C

설명: (Fast2test 회원만 볼 수 있음)

문제4

You need to configure the Case Summary Table report for all customers and cases as shown in the exhibit
by setting the vertical and horizontal groups.
(Click the Exhibit button.) What should you do?

A. Clear existing filters. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Case Type as the First Horizontal Group.

B. Set Severity as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.

C. Set Customer as the First Vertical Group, set Status Reason as the Second Vertical Group, and set Severity as the First Horizontal Group.

D. Clear existing filters. Set Case Type as the First Vertical Group, set Customer as the First Horizontal Group, and set Status Reason as the Second Horizontal Group.

정답: A

문제5

In Microsoft Dynamics CRM 2011, you associate several cases to an active contract.
You resolve an associated case that has only three contract line incidents.
You need to add contract line incidents to the case.
What should you do?

A. Add a new contract line that has more incidents.

B. Place the contract on hold, add a new contract line that has more incidents, and then release the hold on the contract.

C. Automatically increment incidents in contract lines by continuing to associate and resolve new cases with the contract.

D. Edit the contract line and increase the number of incidents.

정답: A

설명: (Fast2test 회원만 볼 수 있음)

문제6

A company uses Microsoft Dynamics CRM 2011. Employees run Microsoft Dynamics CRM 2011 for
Microsoft Office Outlook.
Which of the following tasks can be performed by using Microsoft Dynamics CRM for Outlook?

A. Synchronize service activity records the employee owns.

B. Automatically create contact or lead records from tracked email messages while online.

C. Synchronize service activity records assigned directly to resource groups of which the employee is a member.

D. Automatically create contact or lead records from tracked email messages while offline.

정답: B

문제7

Which of the following record types can a Microsoft Dynamics CRM 2011 marketing list include? (Choose all that apply.)

A. Users

B. Cases

C. Accounts

D. Leads

E. Teams

정답: C,D

설명: (Fast2test 회원만 볼 수 있음)

문제8

You receive an email message from a prospective customer who references a promotion code from a letter
that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011.
What should you do?

A. Promote the email message to a campaign response, and then convert the campaign response to a new lead.

B. Create a new lead, and then convert the lead to an account, a contact, and an opportunity.

C. Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.

D. Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.

정답: C

문제9

The Microsoft Dynamics CRM 2011 system administrator moves a goals fiscal start date ahead by five
days,
changes the fiscal period type from monthly to quarterly, and saves the goal.
How does this affect the goal records?

A. The fiscal start dates and fiscal period for all goals are unchanged.

B. The fiscal start dates for all goals are automatically realigned. The fiscal period for all goals is unchanged.

C. The fiscal start dates for all goals are unchanged. The fiscal period for all goals is automatically realigned.

D. The fiscal start dates and fiscal period for all goals are automatically realigned.

정답: A

설명: (Fast2test 회원만 볼 수 있음)

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