Nokia SDM Certification - CARE - SDM_2002001040무료 덤프문제 풀어보기

A. Care Program Manager and CT Head.

B. Care Program Manager and Customer.

C. Head of Care in region and Care Program Manager.

D. Customer and CT Head.

A. To ensure commitment to the implementation schedule, resource requirements, rollout & other plans.

B. To support offer tailoring by giving insight into existing customer needs.

C. Give background information on customer needs and to ensure that the Care services requirements are met.

D. To provide a more hands-on approach to the offer.

A. generate reports.

B. regularize the variances.

C. approve the variances.

D. analyze the reasons for variances.

A. is an efficiency ratio.

B. vary with the volume of production.

C. vary according to an index.

D. are same as OPEX costs.

A. The percentage of spare units delivered to a Customer within the agreed Turn Around Time as new spares or replacements for units which cannot be repaired.

B. The percentage of replacement units delivered to a Customer within the agreed Turn Around Time.

C. The percentage of faulty units received from a Customer within the agreed Turn Around Time.

D. The percentage of failure reports processed within the agreed Turn Around Time.

A. To get some additional Care services orders.

B. To identify and promote additional services to the customer.

C. To make presentations about new NSN products to the customer.

D. To sell Hardware Services and Software Services to the customer.

A. The Care Program Manager should inform the Service Engagement Manager.

B. Care Program Manager should inform the Customer to renew the contract directly with the supplier.

C. Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.

D. Care Program Manger should inform Product Line.

A. 30 working days.

B. 30 calendar days.

C. CT Head decides.

D. 10 working days.

A. G7407.

B. G7409.

C. G7405.

D. G7402.