[2026] EXIN SIAM Professional - SIAMP 무료 시험 문제

문제1

Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that drive improvement once the transition has been made to a SIAM model.
ZYXS provide a range of services to some ZYX companies The ZYX IT steering group meets every 4 months chaired by the ZYXS IT Director It is attended by representatives from each ZYX company SIAMRUS provided a report for ZYXUK. This included a set of metrics that SIAMRUS have used before with other organizations. ZYXS has been selected to be the internal service integrator in the new SIAM model The ZYXS IT director has provided a set of metrics from an organization that she previously worked for What is the best way for ZYX to ensure effective metrics are in place to improve services?

A. Run a pilot with metrics from the ZYXS IT director, involving ZYXS and all service providers

B. Take the set of metrics currently used by ZYXS and apply them across all service providers

C. Proceed with the set of metrics that SIAMRUS has previously used with other service providers

D. At the next IT steering group meeting, agree on a common set of metrics that all service providers must use.

정답: D

설명: (Fast2test 회원만 볼 수 있음)

문제2

The CIO is about to establish a project to transition ZYX to a SIAM operating model.
Which are the most important governance requirements to initially focus on, given the situation of ZYX?

A. Before initiating the transition project designing and completing a detailed tooling strategy is critical for ZYX. This will help ZYX to select the service integrator and the service providers and will ensure a smooth onboarding of service providers into the integrated solution

B. in order to ensure a smooth transition to the SIAM operating model, the CIO must focus on mitigating risks such as the ownership of tools, processes and data This is in order to prevent any loss of knowledge and skills as service providers are replaced

C. At this point in planning the transition project, the most important area for the CIO to focus on is strategic planning This includes building the SIAM business case reviewing legal requirements, identifying strategic nsks and ensuring a robust control structure is in place

D. The first task for the CIO is to establish governance over service levels and key performance indicators This will ensure that all contracts and agreements with SIAMRUS and the service providers are in place before transitioning to the SIAM operating model

정답: C

설명: (Fast2test 회원만 볼 수 있음)

문제3

ZYX has decided to use an external service integrator SIAMRUS has recommended that the SIAM transition project board has senior user representatives from both the ZYX retained capabilities and the service provider organizations. ZYXS will be an internal service provider.
What activity should ZYXS be responsible for in the senior user role?

A. Provide input into the acceptance criteria for toolsets

B. Represent the users from all ZYX companies on the project board

C. Ensure that the transition project meets the expected benefits

D. Highlight resource gaps within the project that need resolution

정답: B

설명: (Fast2test 회원만 볼 수 있음)

문제4

rhe corporate strategy of ZYX contains these objectives
*Ensure delivery against contracts
Invest in and train all ZYX staff
Control staff costs
Reduce operating costs
Be ready to adapt to change
Fhe ZYX SIAM strategy including the outline business case and outline SIAM model, has been created by the ZYXH CIO It will be considered for approval at the next neetmg of the ZYX Board of Directors in one week.
rhe strategy proposes that:
SIAMRUS is the external service integrator
ZYXS. ZYXD and the development team from ZYXUK will form a new internal service provider, led by the current ZYXS IT Director The ZYXS IT Director will continue to report to the ZYXH CFO in the new structure The ZYXS IT Director has e mailed a formal complaint directly to the CEO about this strategy She believes that a hybnd service integrator structure, using capabilities from both SIAMRUS and ZYXS, would be a better option for ZYX What should ZYXS do to get the ZYXS IT Director to buy into the SIAM strategy?

A. Remind the ZYXS IT Director that the ZYX Board of Directors will make the final decision on the SIAM strategy

B. Resend copies of the outline business case and the outline SIAM model to the ZYXS IT Director

C. Ask the ZYXH CFO and ZYXH CIO to meet with the ZYXS IT Director to understand her concerns

D. Carry out an awareness campaign to brief all staff in ZYXS ZYXD, and ZYXUK

정답: C

설명: (Fast2test 회원만 볼 수 있음)

문제5

ZYX has appointed a service integrator in addition to measunng specific service provider service levels, the ZYX Board of Directors also wants information on end-to-end process KPIs based on business outcomes The KPIs that the ZYX Board would like are
-End-to-end availability of services supporting sales activity
-End-to-end resolution time for support requests received from users
-Timeliness of invoice production, distribution and payment
How should the service integrator implement these KPIs?

A. Review the existing KPIs used by all providers to see which ones can be used as the new KPIs

B. Engage a team of consultants from SIAMRUS to map the processes and define the calculations required

C. Request ZYX to produce data definitions and distnbute these to the service providers

D. Bring the providers together to map the services, and define and agree on the supporting measurements

정답: D

설명: (Fast2test 회원만 볼 수 있음)

문제6

ZYX is initiating their NEWGEN SIAM transition project As part of the early planning, ZYX identifies key activities and milestones that must be included in the project plan.
What would be the best approach for ZYX to take in designing their SIAM governance framework?

A. Establish a working group with representation from all ZYX divisions to review existing policies and practices, then define a framework of policies, standards processes, roles and structural elements

B. Ensure that the future service integrator's contract includes responsibility for establishing a governance framework that describes how the SIAM ecosystem will be managed and operated

C. Update the responsibilities of the IT Steering Group to include responsibility for ensuring that the SIAM ecosystem is implemented in accordance with defined plans and objectives

D. Define a framework of formally appointed governance boards with clearly documented terms of reference to act as decision making bodies, made up of representatives from all divisions of ZYX

정답: A

설명: (Fast2test 회원만 볼 수 있음)

EXIN SIAM Professional - SIAMP무료 덤프문제 풀어보기

우리와 연락하기

유용한 링크

최신 업데이트