Oracle Service Center 2020 Implementation Essentials - 1Z0-1038-20무료 덤프문제 풀어보기

A. Load

B. Refresh

C. Update

D. OnSaveComplete

E. Create

A. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

B. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

C. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.

D. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.

A. They enable you to set a timeline for an agent to respond to an incident.

B. They enable you to restrict the number of incidents raised by end users through various channels.

C. They enable you to restrict what agents can view as part of navigation on the console.

D. They enable you to set the reports that are visible to an agent.

E. They enable you to specify the duration for which an incident can be kept in waiting status.

F. They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.

A. Create and activate a rule to route incidents to the advanced routing incident queue.

B. Add Access Control to a navigation set.

C. Configure collaboration with external users who are not agent desktop users.

D. Define products and categories.

E. Assign advanced routing permissions to a profile.

F. Assign guided assistance permission to a profile.

G. Create an advanced routing incident queue.

H. Add product and category fields to the Live Help page of the Customer Portal.

A. Configuration > Site Configuration > Configuration Settings

B. Configuration > Application Appearance > Customizable Menus > Custom Menus

C. Configuration > Application Appearance >Customizable Menus > System Menus

D. Configuration > Site Configuration > Message Bases

A. Set the option to allow switching of data

B. Use a drilldown level to filter the top level

C. Use runtime filters in preference to fixed filters

D. Remove Primary keys from all tables used in the report

E. Do not set the deferred execution option

F. Add default values to runtime filters if used in the report

A. You can create a chat rule to email a transactional survey to a customer after a chat session.

B. You can create a chat rule to pop up a transactional survey at the end of a chat session.

C. You cannot link customer data back to the chat that is submitted.

D. You can send a chat survey only while a customer is on the chat.

A. The column name contains a dollar symbol.

B. The column name starts with a number.

C. The column name contains a space.

D. The column name contains an underscore.

E. The column name starts with a lowercase alphabet.

F. The column name contains a punctuation.