Oracle B2B Service 2021 Implementation Essentials - 1Z0-1064-21무료 덤프문제 풀어보기

A. The queue defined in the first evaluated rule is always assigned to the service request.

B. The queue defined by default is the one assigned to the servicerequest.

C. An error will occur; no queue is assigned to the service request.

D. The service request assignment will be unpredictable.

A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

B. Choose all optional result columns.

C. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

D. Do not choose any optional criteria columns.

A. UI components

B. Object workflows

C. Templates

D. Themes

E. Business objects

F. Languages

G. Pages

H. Object triggers

A. a configured profile option to schedule the retrieval of emails

B. a configured job to process inbound emails

C. an inbound message filter per sender

D. an inbound message filter per time schedule

A. be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

B. be required to create all of your own components for the display of Engagement Cloud objects

C. have to contact Oracle Support for the permission to deploy your custom DCS application

D. not be able to preview your application before you publish it

A. They allow a user to escalate a service request.

B. They have default values.

C. They can all be modified.

D. They allow a user to forward a service request.

E. They allow a user to copy a service request.

F. They can be assigned to a custom action script.

A. defines the actions a particular user can do

B. defines the views or functionalities the user can access

C. defines the privileges and roles a particular user can have

D. defines the data a particular user can see and/or modify

E. defines the views the application can access

A. Shared Acrossthe Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

B. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

C. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.

D. Easy to Search: Knowledge Articles content and Service Request contextcan be used together to recommend the best Knowledge Articles to an agent.

E. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.