[2026] Avaya Aura® Contact Center Multimedia Implementation

문제1

Which tool displays the status counts for each multimedia contact type?

A. Multimedia Data Management

B. Contact Center Database Dashboard

C. Contact Center Database Maintenance

D. Multimedia Dashboard

정답: D

문제2

Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

A. Contact Center Manager Server (CCMS)

B. Contact Center Multimedia (CCMM)

C. Avaya Agent Desktop (AAD)

D. Contact Center Manager Administration (CCMA)

정답: C

문제3

When analyzing life cydcle of a Web chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written Into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What Is Step 3 in the life cycle of a Web chat contact In Avaya Aura Contact Center?

A. Customized Web pages, with customized look and feel, and business logic must be created by the customer.

B. The External Web server determines the skillset and priority assigned to the contact.

C. A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP)script examples of how a Web server can access the Web services.

D. Customized Web pages, displays to the customer.

정답: A

문제4

You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?

A. On the CCMA Launchpad select: Configuration > Select the CCT server> dick CT Administration > Click the links.

B. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center> Communication Control Toolkit > Ref Client.

C. On the System Control and Monitor utility> select the CCT tab > click Launch CCT Console button.

D. Open a web browser and browse to http://<servemame>/CCTConsole, where <servemame> is the name of the CCMS server.

정답: A

문제5

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?

A. WC_

B. PO_

C. SM_

D. VI_

정답: C

문제6

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

A. It helps with implementing CTI for installed and browser-based client Integrations.

B. It Is used to administer Avaya Aura Agent Desktop (MAD) and to monitor Agent performance using a browser-based Interface.

C. It alloes an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

D. It provides administrative and management capabilities for CCMM resources.

정답: D

문제7

A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

A. Server Settings

B. General Settings

C. Agent Settings

D. Skillset Settings

정답: C

문제8

Which component manages the states of contacts, agents, terminals, and addresses used for assiging contacts?

A. Contact Management Framework (CMF)

B. CCTAPI

C. CCT Client Applications

D. SIP Connector

정답: A

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