Genesys Cloud CX Certified Professional - Consolidated - GCP-GCX무료 덤프문제 풀어보기
Once you create a custom field on your profile, it cannot be deleted from the Admin interface
정답: A
Where can DID Numbers be assigned to? Choose 3 answers
정답: B,D,E
In which of these views would you see the amount of time an agent spent in each status?
정답: B
설명: (Fast2test 회원만 볼 수 있음)
What is the distinguishing feature between queues and groups?
정답: C
설명: (Fast2test 회원만 볼 수 있음)
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)
These default templates are: (Choose four.)
정답: A,B,C,E
설명: (Fast2test 회원만 볼 수 있음)
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
정답: A
설명: (Fast2test 회원만 볼 수 있음)
Organization setting that can be configured include: Choose 2 answers
정답: A,D
설명: (Fast2test 회원만 볼 수 있음)