Genesys Cloud CX Workforce Management Certification - GCX-WFM무료 덤프문제 풀어보기
Which component in the Schedule Editor helps create load-based schedules?
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정답: A
When setting up a business unit, which two configurations are critical for effective management?
(Choose two)
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(Choose two)
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정답: B,D
When we set the Activity Equivalency option to No, the agent is in adherence.
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정답: B
In Genesys Cloud, intraday monitoring is used primarily for:
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정답: D
Intraday monitoring in Genesys Cloud only tracks adherence for past shifts, not current activities.
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정답: B
The Maximum Occupancy % for Deferred Work setting applies to ___________.
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정답: D
Which two actions can be managed within the Time-Off Requests Page?
(Choose two)
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(Choose two)
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정답: A,C
Which two features are provided in the historical adherence view?
(Choose two)
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(Choose two)
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정답: B,C
How long does it take for a load-based schedule to be generated?
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정답: D
In Genesys Cloud, you can validate and save a work plan after configuring shifts and activities.
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정답: A