ITIL 4 Foundation - ITIL-4-Foundation무료 덤프문제 풀어보기
What is the CORRECT order for the three phases of problem management?
정답: C
설명: (Fast2test 회원만 볼 수 있음)
A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:
정답: D
설명: (Fast2test 회원만 볼 수 있음)
In ITIL 4, which practice is responsible for providing multiple communication channels for users to report problems and make service requests?
정답: A
설명: (Fast2test 회원만 볼 수 있음)
Which component is focused on the activities needed by an organization to help it co-create value?
정답: B
설명: (Fast2test 회원만 볼 수 있음)
What is the customer of a service responsible for?
정답: C
설명: (Fast2test 회원만 볼 수 있음)
What is the value of a service?
정답: D
설명: (Fast2test 회원만 볼 수 있음)
Identify the missing word in the following sentence.
The purpose of the service configuration management practice to to ensure mat accurate and reliable information about the configuration of [?], and the is that support mem, is available when and where it to needed.
The purpose of the service configuration management practice to to ensure mat accurate and reliable information about the configuration of [?], and the is that support mem, is available when and where it to needed.
정답: D
설명: (Fast2test 회원만 볼 수 있음)
Which is the MOST LIKELY way of resolving major incidents?
정답: C
설명: (Fast2test 회원만 볼 수 있음)